Thank you for choosing Petroyale! We want you to be completely satisfied with your purchase. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Due to the nature of our products, we have the following return and refund policy:
Non-Returnable Items
- Once your order is shipped, it cannot be canceled or returned. This applies to all Petroyale products, including supplements.
- Opened or used products cannot be returned or refunded.
Incorrect or Damaged Items
- If you receive an incorrect or damaged item, please contact us within 48 hours of receiving your order. We will be happy to investigate and offer a replacement or a full refund.
- To report an incorrect or damaged item, please email us at team@petroyale.in with your order number, a brief description of the issue, and any relevant photos.
General Information
- We reserve the right to deny any return or refund request that does not comply with this policy.
- Original shipping costs are non-refundable.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
Additional non-returnable items
- Gift cards
- Downloadable software products
- Some health and personal care items
There are certain situations where only partial refunds are granted: (if applicable)
- Products with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that was purchased over 30 days ago.
We appreciate your understanding and cooperation. If you have any questions about our return and refund policy, please do not hesitate to contact us.